Privacy Policy

Privacy Policy

1. Introduction

This Privacy Policy describes how Koral Collective (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from www.koral-collective.com (the “Site”), or otherwise communicate with us.

We are committed to protecting your privacy and handling your personal data in accordance with the General Data Protection Regulation (GDPR).

2. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and cookies installed on your device.

Additionally, when you make a purchase or attempt to make a purchase, we collect certain information from you, including:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment information (processed securely via Shopify and payment providers)

This information is referred to as “Order Information.”

3. How We Use Your Personal Information

We use the personal information we collect to:

  • Process and fulfill orders

  • Communicate with you about your order

  • Provide customer support

  • Screen orders for potential risk or fraud

  • Improve and optimize our website

  • Send marketing communications (only if you have given consent)

We process your data under the lawful bases of contract performance, legal obligation, legitimate interest, or consent, as required by GDPR.

4. Sharing Your Personal Information

We share your personal information with third parties to help us operate our store and fulfill orders. For example:

  • Shopify (our ecommerce platform)

  • Payment providers (to process transactions securely)

  • Shipping and logistics partners

  • Analytics providers (such as Google Analytics)

We only share information that is necessary and ensure that these parties comply with data protection laws.

5. International Data Transfers

Some of your personal information may be transferred outside the European Economic Area (EEA), including to Canada and the United States, where Shopify servers may be located. These transfers are protected by appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

6. Cookies

We use cookies to improve your browsing experience, analyze traffic, and enable certain website functions.

You can control and manage cookies through your browser settings. Disabling cookies may affect the functionality of the Site.

7. Your Rights Under GDPR

If you are a resident of the European Union, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your personal data

  • Object to or restrict processing

  • Withdraw consent at any time

  • Data portability

  • Lodge a complaint with your local data protection authority

To exercise these rights, please contact us using the details below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, including legal, accounting, or reporting requirements.

9. Data Security

We take reasonable precautions and follow industry best practices to protect your personal information. Payment data is encrypted and processed through secure, PCI-compliant payment providers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted on this page with a revised “Last updated” date.

11. Contact Information

For questions, requests, or complaints regarding this Privacy Policy or your personal data, please contact us at:

Koral Collective
📍 Zevenwouden 358, 3524CX Utrecht, The Netherlands
📧 bouhouspace@outlook.com
🌐 www.koral-collective.com