Shipping Policy

1. Shipping Costs

We are happy to offer free shipping on all orders.
No minimum purchase is required.

2. Processing Time

Orders are typically processed within 1–3 business days after payment is received.

Once your order has been processed, it will be handed over to our shipping partner.

3. Estimated Delivery Time

The estimated delivery time is approximately 7 working days from the date your order is shipped.

Please note:

• Delivery times are estimates and may vary due to factors outside our control (such as carrier delays, customs processing, or peak periods)

• Working days exclude weekends and public holidays

4. Shipping Destinations

We currently ship to:

• The Netherlands

• European Union countries

• Selected international destinations

If your location is not available at checkout, please contact us before placing your order.

5. Order Tracking

Once your order has been shipped, you may receive a confirmation email with tracking information (if available).

Please allow up to 48 hours for tracking details to become active.

6. Delays and Issues

If your order has not arrived within the estimated delivery time, please contact us at bouhouspace@outlook.com, and we will assist you as soon as possible.

Koral Collective is not responsible for delays caused by shipping carriers, customs authorities, or incorrect address information provided by the customer.

7. Incorrect or Incomplete Addresses

Please ensure that your shipping address is accurate and complete at checkout.

We are not responsible for orders that are delayed, lost, or returned due to incorrect or incomplete address details provided by the customer.

8. Contact Information

For questions about shipping, please contact us at:

Koral Collective
📍 Zevenwouden 358, 3524CX Utrecht, The Netherlands
📧 bouhouspace@outlook.com
🌐 www.koral-collective.com